CUSO Establishes Best Path to RTP Enablement

December 18, 2020

TABLE OF CONTENTS

Introduction

A credit union service organization (CUSO), focused primarily on digital experiences and payments, began to ponder the impact of Real-Time Payments (RTP) in the financial space. To plan to efficiently launch this payment rail, they needed help building a clear RTP strategy to educate and get decision-makers on board.

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Challenge

The CUSO organized their resources to a select few, high-performing products. Coming up with a new RTP strategy that aligned to that focused product set would require creativity and innovation, and challenges included:

  • Focused product portfolio
  • Internal alignment and momentum on best time to launch RTP
  • Limited internal RTP product knowledge

Approach

Levvel’s mission was to join the CUSO at that critical turning point to discover, collaborate, and decide on the best path to RTP. A one-day, on-site workshop helped generate the initial dialogue, which launched into a strategic plan around the credit union’s current payments set-up, product offerings, and how to best utilize RTP to benefit customers.

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Results

With Levvel’s help, the RTP strategy and approach was built, and the path to pursue this new payment rail was clear.

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Download the PDF

You can access the PDF here.

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