TABLE OF CONTENTS
For many organizations, Zelle is a compelling solution they can offer customers who wish to send person-to-person or small business payments. As a certified partner of Early Warning Systems, the company behind Zelle, we help you through the full product lifecycle needed to bring Zelle to your customers.
There are many different ways to fit Zelle into your organization, though if you are new to the product, the path can be complex. Our team ensures you choose the right Zelle implementation approach.
All implementation approaches have their advantages, but which one is right for your organization? If you are a former Pop Money customer, you might wish to leverage that service. Or, you could build directly to EWS. Another option is leveraging Fiserv, Jack Henry, or others to build your connection. Through the facilitation of an RFP process, we ensure you make the right decision the first time.
The most common uses cases for Zelle may be obvious. However, it can be challenging to find additional ways to use the service and meet customer needs. Through product workshops and production ideation sessions, we help create and define use cases that have you stand out from the crowd.
Any new product brings with it the need to have the various lines of business understand what it is, how to leverage it, and most importantly, how to support customer usage. We educate and train your organization on all of these things to ensure product success.
After deciding how you want to approach Zelle integration, the next step is to plan for implementation. We help you through this critical stage with a few key activities:
A key driver for success is having a well-defined business, functional, and technical requirements for any effort. We ensure your effort is set up for success by leveraging our years of experience with Zelle and its implementation to create these artifacts.
There is no blueprint for implementing a product like Zelle. We ensure the technical architecture is perfectly aligned to your specific business needs, vendor mix, and product roadmap.
We take the architecture and business requirements one step further by creating the technical design for the Zelle integration. This design could be given to a partner to implement, guide your internal team, or be utilized by our team to build out the integration.
When the time comes to implement Zelle, our technical team is capable of handling every requirement. It’s ideal to work with a partner in the effort end-to-end, but we are happy to support any potential gaps in resources for the implementation. We offer a range of services to help you launch successfully.
Using modern DevOps tools and practices, we deploy code in a way that optimizes flexibility and stability. Regardless of where you are in your DevOps journey, our experts assist with these tools for easy setup.
The heart of any new integration is building highly scalable, functional, and bug-free code. We help build brand new services or work with your existing team on their efforts.
Building new products isn’t just about technology. We ensure proper operational processes, procedures, and tools are in place to prime your Zelle implementation for success.
Organizations like yours are meeting their customers’ P2P needs by leveraging the Zelle platform. Integrating Zelle is far from simple, and our accrued years of experience working directly with the product and designing customer implementations has been instrumental in our customer success stories.
Throughout this series we'll provide answers to frequently asked questions surrounding product management for RTP, such as managing the product(s) long term, dealing with cannibalizing current products, and more.
TCH’s RTP adoption is rising. A recent study noted 74 percent of small and large institutions are considering RTP or have begun implementation. Although a large majority are adopting RTP, there are many differences for RTP within small or large FIs.
In 2019, we participated in the RTP Buildathon, sponsored by The Clearing House, Oracle, Yodlee, and The Carolina Fintech Hub. Our task was creating a compelling use case for leveraging the RTP rail and building a working prototype to demo our idea.
Integrating the Zelle P2P Service into a financial institution's ecosystem is an incredible opportunity, but the journey to get there can be a rocky one for institutions not adequately prepared.